How do the Common Intents work?

Common Intents have been trained to classify customer feedback into predefined categories.

Most of the time, Common Intents work right out of the box as they have been trained to analyze feedback across a broad range of domains and industries. However, if the accuracy is not acceptable on your particular dataset, you can provide it with additional training data.

Currently, Common Intents support the following categories:

  • Product Requests
  • Product Issues
  • Product Compliments
  • Help Requests
  • Service Criticisms
  • Service Compliments
  • Billing Issues
  • Churn

We are planning to expand this list to detect other categories of feedback, so if you'd like to see a particular type of intent added, please let us know.

You can also train your own Custom Intents to track feedback that doesn't fall into any of the above categories.