How to use Intents in Topics and Subtopics?
How to create a Topic based on User Intent?
First, open the Topic Creator by navigating to Topics and clicking "Create Topic".
If you have User Intent enabled in your Playvox Customer AI Workspace you will see the User Intent section under "Topic Criteria".
Click on the User Intent dropdown and choose the desired intent from the list.
Optionally, you can narrow down your topic criteria by adding keywords.
Click "Save Topic" to save your topic criteria.