August 25, 2022 Release
Updates to Sub-Processor List
In your Master Services Agreement (MSA) and/or Data Processing Agreement (DPA) with Playvox, we committed to notifying you prior to the appointment of any new third-party sub-processor that may process your Personal Data on our behalf. That time has come, and we’re honoring our commitment. We’re planning to appoint new third-party sub-processors for Playvox as provided below.
The new third-party sub-processors are:
- Datadog (USA) - Playvox uses Datadog, Inc. for infrastructure monitoring.
- For Customer AI service (new):
- Google Cloud Platform (USA), for infrastructure as a service.
- Cyclr (UK), for integrations with customer services.
- Stripe (USA), for subscription billing.
- For Workforce Management (WFM):
- DNX (AU), for infrastructure management.
- RedBear IT (AU), for infrastructure monitoring.
- For customer management:
- Hubspot (USA), Marketo (USA), SalesForce (USA).
- ChargeBee (USA), for subscription billing and payment management.
- Delighted (USA) for product feedback.
- HotJar (USA, Ireland) for service usage and analytics (except for WFM).
- Google analytics (USA) for service usage and analytics.
- For internal operations and usage:
- Google workspace (USA): Email services with customers and internal to manage and support services.
We take your privacy seriously. That’s why these prospective new third-party sub-processors have been verified to ensure they meet Playvox’s security and privacy standards and will meet Playvox’s data processing terms. No customer-owned data will be provided to these third parties until the sub-processor notification period has passed.
Check out the full list of our sub-processors here.
Please reach out to your Customer Success Manager (CSM) or email privacy@playvox.com with any questions or concerns.