How does the Zendesk integration work?

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

About Customer AI-Zendesk integration

As your Zendesk ticket volume grows, it becomes harder to see which issues and requests matter the most. Customer AI makes this easy by analyzing your conversations and automatically identifying the most important topics you should be tracking, with intelligent stats such as sentiment and volume.

Use Cases

Use Customer AI to apply a data-driven approach to analysing feature requests and usability issues. This can help Product Managers to prioritise product roadmaps, get crucial buy-in from development teams and measure the impact of new features.

Key features

  • No manual tagging
  • Automatic topic discovery
  • Custom topic tracking
  • Sentiment analysis
  • Email reports

Learn more about Customer AI-Zendesk integration.

What data do you sync from Zendesk?

Data we sync:

  • Tickets and comments
  • User attributes

Data we do not sync:

  • User names
  • User email addresses

Historic Zendesk data sync

Playvox Customer AI syncs historic Zendesk ticket data to allow you to perform historic topic and sentiment analysis. The duration of the historic data backfill may vary depending on your subscription plan. For the latest information, please check out our pricing page.