How does the Zendesk integration work?
About Customer AI-Zendesk integration
As your Zendesk ticket volume grows, it becomes harder to see which issues and requests matter the most. Customer AI makes this easy by analyzing your conversations and automatically identifying the most important topics you should be tracking, with intelligent stats such as sentiment and volume.
Use Customer AI to apply a data-driven approach to analysing feature requests and usability issues. This can help Product Managers to prioritise product roadmaps, get crucial buy-in from development teams and measure the impact of new features.
- No manual tagging
- Automatic topic discovery
- Custom topic tracking
- Sentiment analysis
- Email reports
Learn more about Customer AI-Zendesk integration.
What data do you sync from Zendesk?
Data we sync:
- Tickets and comments
- User attributes
Data we do not sync:
- User names
- User email addresses
Historic Zendesk data sync
Playvox Customer AI syncs historic Zendesk ticket data to allow you to perform historic topic and sentiment analysis. The duration of the historic data backfill may vary depending on your subscription plan. For the latest information, please check out our pricing page.