Use Case: Track Churn Reasons
It might be too late to save customers who reached out with churn intent but understanding why they churn could help you identify structural problems that if addressed will prevent further customers churning.
Sample topics
| Topic | Purpose | Keywords to try |
|---|---|---|
| Cancellations | It might be too late to save customers who reached out with churn intent but understanding why they churn could help you identify structural problems that if addressed will prevent further customers churning. | cancel account, cancel subscription, delete account, downgrade, money back, pause account, refund, return, stop billing |