Use Case: Track Feature Launches

When you launch a new feature you are anxious to see if delivers the desired engagement, growth, or customer praise.

Obviously, you will be watching your usage analytics metrics but seeing the qualitative side of it is just as crucial. Customer AI makes this a breeze by automating mention tracking around feature launches.

Sample topics

Topic name Keywords
Generic Feature Mention new feature, new layout, new way, release, update
Xero Integration accounting system, new integration, xero, xero integration
iPhone 11 update app store, app update, apple update, iOS, iPhone 11, new update
Release v2.6 2.6, new release, v2, v2.6
Android App android, apk, droid, google play