Use Case: Track Feature Requests
You don't want to get stuck simply maintaining existing features. Keeping an eye on feature requests and feeding volume, sentiment and trend insights are crucial for effective prioritization.
You can automate feature request tracking on Customer AI by creating topics similar to the examples below:
Sample topics
| Topic name | Keywords |
|---|---|
| Generic Feature Requests | add feature, feature idea, feature request, feature roadmap, feature suggestion, have feature, product roadmap, implement feature |
| Zapier Integration | zapier, zapier integration |
| Single Sign-On | MS teams, Microsoft teams, single sign-on, SSO |
| Exporting | CSV, download, excel, export |
| Mac App | apple, mac, MacBook, macos |