How to connect Zendesk when I don't have a password or use SSO?

To authorize Zendesk in Playvox Customer AI, you will need to log in with your Zendesk email and password.

If you don't have a password because your company has disabled password logins or you use SSO, then please follow the steps below to authorize via an API token.

Instructions

1. Enable Token Access in Zendesk

  • Login to your Zendesk account
  • Go to Settings page
  • In the left side bar, under Channels, select API
  • Under Token Access, click the switcher to enable it

2. Create a Zendesk API Token

  • Then click the + button to create an API token
  • Under API Token Description, enter "Playvox Customer AI"
  • Copy the token to your clipboard
  • Click "Save" to confirm.

3. Connect your Zendesk account in Playvox Customer AI

  • Go back to Playvox Customer AI
  • Head to Integrations, locate the Zendesk option and click Connect
  • In the modal, please enter the following details:
    • Username: your_zendesk_login@company.com/token (don't forget to add /token at the end)
    • Password: <your Zendesk API token created in Step 2>
    • Subdomain: enter the first part of your Zendesk URL (e.g. "flowerly" if your URL is "flowerly.zendesk.com")
  • Click Connect to confirm and wait a few moments for your Zendesk account to be connected.

If you are still having issues, please do not hesitate to contact us, and we'd be happy to help.