How to connect Zendesk when I don't have a password or use SSO?

To authorize Zendesk in Playvox Customer AI, you will need to log in with your Zendesk email and password.

If you don't have a password because your company has disabled password logins or you use SSO, then please follow the steps below to authorize via an API token.


1. Enable Token Access in Zendesk

  • Login to your Zendesk account
  • Go to Settings page
  • In the left side bar, under Channels, select API
  • Under Token Access, click the switcher to enable it

2. Create a Zendesk API Token

  • Then click the + button to create an API token
  • Under API Token Description, enter "Playvox Customer AI"
  • Copy the token to your clipboard
  • Click "Save" to confirm.

3. Connect your Zendesk account in Playvox Customer AI

  • Go back to Playvox Customer AI
  • Head to Integrations, locate the Zendesk option and click Connect
  • In the modal, please enter the following details:
    • Username: (don't forget to add /token at the end)
    • Password: <your Zendesk API token created in Step 2>
    • Subdomain: enter the first part of your Zendesk URL (e.g. "flowerly" if your URL is "")
  • Click Connect to confirm and wait a few moments for your Zendesk account to be connected.

If you are still having issues, please do not hesitate to contact us, and we'd be happy to help.