How to read the Volume Chart?

The Volume Chart Widget on displays the summary of the conversations received in a given time period.

You will find this widget in the following views:

  • Dashboard
  • Topic View
  • Project View

Filter options

The Chart widget (and all the other widgets) will be subject to any filters applied to the Dashboard view:

  • Date range (default: last 30 days)
  • Filters (Integration, user attributes, etc.)

Chart resolution

The chart data can be viewed in different resolutions:

  • Weekly (default)
  • Monthly
  • Quarterly