How to read the Net Sentiment Chart?

The Net Sentiment Chart Widget displays the time series view of the Net Sentiment across all matching conversations.

Net Sentiment is calculated as the difference between the % of positive and % of negative conversations.

You will find this widget in the following views:

  • Dashboard
  • Topic View
  • Project View

Filter options

The Chart widget (and all the other widgets) will be subject to any filters applied to the Dashboard view:

  • Date range (default: last 30 days)
  • Filters (Integration, user attributes, etc.)

Chart resolution

The chart data can be viewed in different resolutions

  • Weekly (default)
  • Monthly
  • Quarterly