What are the different user permission levels?

There are two types of user permission levels in Customer AI:

• Standard
• Read-only

Standard account permissions

Accounts with Full Access permissions have the full access rights to your Customer AI workspace. This permission level is suitable for users who will be actively using Customer AI to manage the data and reporting in your workspace.

Read-only account permissions

Accounts with Read-Only can view all the data in the account but cannot make any changes to the integrations, the messages or the topic structure. This permission level is suitable for users who will be only consuming the data and reports in your Customer AI workspace.

Permission Comparison